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Refund and Cancellation Policy
How cancellations, changes and refunds work for our desert safaris.
- Operated by Majestic Routes Tourism L.L.C
- Dubai DET licence 1405794
This policy applies to all desert safaris booked with Desert Safari Dubai Tickets, operated by Majestic Routes Tourism L.L.C. It covers the Evening, Morning and Overnight Desert Safaris.
The policy in brief
Two rules cover most bookings. Your pickup time is the time we confirm with you on WhatsApp for your tour.
24 hours or more before pickup
Cancel or change your booking free of charge when you tell us 24 hours or more before your pickup time.
On the day of your tour
There is no refund for same-day cancellations or same-day changes.
How to cancel or change your booking
You cancel or change your booking on WhatsApp. There is no online account to log into and no form to fill in.
Message us on WhatsApp
Send a message to +971 56 576 3743 as soon as your plans change. The earlier you tell us, the easier it is to help.
Include your booking details
Include your name, your tour, your tour date and the number of guests, so we can find your booking straight away.
Tell us what you need
Say whether you want to cancel, or give us the new date you want to move to. We confirm the cancellation or the new date back to you on WhatsApp.
Changing your date: a date change follows the same timing rule as a cancellation. Tell us 24 hours or more before pickup and we move your booking under the free cancellation rule. Same-day changes have no refund.
Cancellation by us
Sometimes we have to cancel or change a tour, for example because of weather or for safety reasons in the desert. If that happens for your booking, we contact you on WhatsApp using the number you booked with.
When we contact you, we talk through the options with you, which include rescheduling your tour to another date or cancelling your booking. We confirm what you choose with us on WhatsApp, so you have it in writing in the same conversation.
Advance payments and refunds
Booking is on WhatsApp and there is no advance payment online. You pay on the day of your tour. For most bookings that means you have paid nothing in advance, so if you cancel there is nothing to refund.
If, in your specific case, you have paid anything in advance, message us on WhatsApp at +971 56 576 3743 with your booking details. The team arranges your refund with you directly on WhatsApp, based on the timing rule on this page: cancellations 24 hours or more before pickup are free, and same-day cancellations or changes have no refund.
Need to cancel or change
Contact us about your booking
Message us on WhatsApp with your booking details and we will confirm your cancellation or your new date. You can also email us if WhatsApp does not suit you.
Questions about cancellations and refunds
The questions guests ask us about this policy.
How late can I cancel for free?
You can cancel free of charge up to 24 hours before your pickup time. Message us on WhatsApp at +971 56 576 3743 with your booking details before that time.
I need to change my date, what do I do?
Message us on WhatsApp at +971 56 576 3743 with your booking details and the new date you want. Changes made 24 hours or more before pickup are handled under the free cancellation rule. Same-day changes have no refund.
I paid in advance, how is my refund handled?
Most bookings have no advance payment online, so there is usually nothing to refund. If you paid anything in advance in your case, message us on WhatsApp and the team will arrange your refund with you directly.